Skincare by Madeline — Returns & Exchanges

Unopened/Unused Items

• Return within 30 days of delivery/purchase for a refund to original payment (shipping non-refundable).

Opened Items (Hygiene Policy)

• We cannot accept returns of opened products.

• We will make it right if:

  • Damaged/Defective on Arrival — contact us within 7 days with photos; we’ll replace or refund.

  • Allergic Reaction/Sensitivity — contact us within 14 days with photos/description; we’ll issue store credit (limit one claim per product type per customer).

Exchanges (Scent/Variant Swaps)

• Unopened items may be exchanged within 30 days; customer pays return shipping.

Final Sale

• Sale/clearance items, gift cards, custom bundles, and in-person market purchases are final.

How to Start a Return/Claim

• Email support@pureskincarebymadeline.com with your order #, photos (if applicable), and reason within the time window.

• Do not mail products back without an RMA. Returns sent without approval may be refused.

Return Shipping & Processing

• Customer is responsible for return shipping unless we made a mistake.

• Approved refunds process to the original payment method once the return is received/approved.